The Business Review is a four-hour on-site assessment with a senior engineer specialized in the discipline. During the assessment, our senior engineer meets with the client’s team to gather as much information as possible about the environment.
The Strategic Analysis takes our consultation services a step further. Our senior engineer will spend one to two weeks on-location performing a thorough assessment.


Business Report: With the information collected from the team, our senior engineer then prepares a detailed report with the following sections:

  • Current system makeup, software, and hardware
  • Gaps or Issues with the current system
  • Current features in use
  • Any integrations with 3rd party products
  • Customer journey and wish list

Available Areas: Contact center, collaboration, and cloud technologies.


Analysis Report: The precise details and topics covered will vary.  However, there are commonalities across each discipline:

  • System overview, situational analysis, or technology analysis
  • Insights, findings, and observations
  • Feature comparison and known issues
  • Strategic recommendations and next steps
  • Collaboration, implementation, or technology roadmap

Available Areas: Contact Center, Collaboration, Cloud, and Data Center Infrastructure