WHAT DO YOU GET?
Business Report: With the information collected from the team, our senior engineer then prepares a detailed report with the following sections:
- Current system makeup, software, and hardware
- Gaps or Issues with the current system
- Current features in use
- Any integrations with 3rd party products
- Customer journey and wish list
Available Areas: Contact center, collaboration, and cloud technologies.
Analysis Report: The precise details and topics covered will vary. However, there are commonalities across each discipline:
- System overview, situational analysis, or technology analysis
- Insights, findings, and observations
- Feature comparison and known issues
- Strategic recommendations and next steps
- Collaboration, implementation, or technology roadmap
Available Areas: Contact Center, Collaboration, Cloud, and Data Center Infrastructure